If you wish to cancel your order: (a) you can notify us by email to sales@Ducasa-Direct.co.uk before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
Upon receipt of the goods in original packaging and in a condition to resell we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the goods to us will not apply if the product has been used.
This does not affect your statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Ducasa-Direct.co.uk recognises that by carrying out our business the environment can be affected and we accept our environmental responsibilities.
Our aim is to:
- Comply with the requirements of environmental legislation and approved codes of practice
- Promote environmental good practice within our company
- Reduce pollution, emissions and waste
- Reduce the use of all raw materials, energy and supplies
- Minimise waste and recycle everything possible
- Provide customers with information on how to use products in an environmentally-sensitive way
Ducasa-Direct.co.uk will continue to make improvements to reduce the impact we have on the environment.
Please do not throw electrical equipment in your bin, including items with a crossed out wheely bin symbol.
This is because:
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment.
If you do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis.
Unwanted items should be returned to Heattend Products Ltd, T/A Ducasa-direct.co.uk, Bure Valley Business Centre, The Street, Lamas, NR10 5AF within 28 days of purchasing your new product.
Simply send your unwanted item to us and we will recycle it for free.
Alternatively you may like to take your appliance to a free recycling centre - click the following link to find one in your area.