£107.59
inc. VAT
Room thermostat for use with our Smart Command Gateway.
Can be used as an additional room thermostat in conjunction with our Smart Command Boiler Control Pack for multi-zone central heating systems.
Programming is so simple with the intuitive Smart-Control App which is free to download and has no annual subscription fees. You can also be sure that with over 45 years of supplying electric heating, Ducasa are very well established and will be here to support you and your system in the future.
When your Ducasa thermostat is programmed the required room temperature can be temporarily over-ridden either via the app or by simply pressing the + or – buttons on the thermostat. At the next programme change the temperature will revert to the pre-set values ensuring you don’t forget which would result in an overheated room and increased energy bills.
The Smart-Command thermostat is simple to retro-fit to existing central heating meaning you can upgrade your system in a few minutes with the minimum of fuss. The thermostat is battery powered removing the need for a mains cable install. Once installed it’s a simple job to pair the thermostat to the Smart-Command Gateway, which plugs into your internet router.
The Smart-Command Gateway can pair to 30 devices giving the option to install multiple thermostats for larger zoned houses or a combination of thermostats and electric radiators to top up temperatures in those hard to heat areas or extensions.
You can order from our site quickly, easily and most importantly securely!
When you have decided what model and size of heater is needed, select the quantity required and simply add it to your basket. Once you’ve finished shopping view your basket to check your order then click ‘Proceed to Checkout’.
You will need to enter your billing address and shipping address if different then click ‘Pay securely with SagePay’. You will then be taken to the SagePay website to enter your credit or debit card details.
We recognise that one of customers’ major concerns is security during an online transaction. For your protection we have chosen SagePay to handle your payment. To ensure that you are protected against online fraud they use state of the art security tools and techniques. With 26 million transactions processed each day you can rest assured your card details are safe and secure.
When payment has been made you will receive a payment confirmation email and be returned to our website. We will send you another email when we process your order and another when it’s despatched.
Orders received before 2pm will be despatched the same day (Mon to Fri).
Standard deliveries are made Monday to Friday so if you order on a Friday, delivery would be on Monday. Order over the weekend and we will despatch on Monday for a Tuesday delivery.
Please see ‘Ordering & Delivery’ page for our standard delivery costs.
You can have your heater delivered before noon, before 9am or on a Saturday, however there will be an additional charge. Please call us on 01603 897 608 for more details.
Provided you supply a mobile number you will receive a text when your heater has been loaded onto the van for delivery and advising you of a one hour delivery slot. Alternatively, you will receive an email the day before delivery which gives you the option of re-arranging the delivery for a different day.
If you are not at home for any reason when delivery is attempted, the driver will try to leave your heater with a neighbour. If your parcel is left with a neighbour or taken back to the depot, the driver will place a card through you door explaining what to do.
For your convenience we can deliver to your home, designated neighbour or your work address; however we cannot leave your heater without a signature.
Please Note: In some areas such as the Scottish Highlands delivery can take 48hrs. Things occasionally go wrong so we can’t guarantee the time it takes for deliveries but we can guarantee we do our best to ensure they arrive when expected. For deliveries to the islands please contact customer services.
No, because there are no moving parts. An occasional wipe with a cloth to the front and the back to keep the air vents free of dust should suffice.
No, radiant heating products have been enjoyed for decades – open fires, traditional radiators and the sun all produce radiant heat.
The Sunburst and Sunrise are fitted with a plug. The other heaters are bare ended cable however a plug can be fitted if you wish – always consult an electrician.
The approximate running cost for the Ducasa heaters depends on many factors but can be as low as 3p per hour.
The heater controls and cable are on the right-hand side.
Lengths vary from model to model so if you need more accurate details please contact us.
No, the heaters can only be mounted horizontally.
No, if you can use basic tools and fit a plug, you can install the heaters yourself however it is always best to consult an electrician to ensure the safe installation of any electrical appliance if a plug is not fitted.
Yes, although you should allow at least 500mm of clear space between any furniture when using the radiant panel heaters.
Yes, the heaters are fitted with thermostats and frost protection as standard.
The Ducasa Sunburst can be used as a portable appliance or wall-mounted. If the Ducasa Avant or Richmond range of heaters are bought with the optional feet, then they can be made portable. The other Ducasa products are only wall mountable.
Our heaters are designed to get no hotter than a traditional central heating radiator, however care should always be taken with the young, old and infirm.
As a guide, based on a modern well insulated property allow 80 to 100w of power for every square meter.
Most of our heaters can be programmed, details are on each product page. Please do call our help line for more information.
Yes. We use SagePay which is one of the UK’s leading secure online payment service providers.
Your payment will be processed immediately and you will receive email confirmation.
Yes, you can order and pay over the phone using your credit / debit card or by pro forma invoice.
We use Parcel Force to deliver all of our heaters.
Orders received by 2pm Monday to Friday will be despatched the same day on a 24hr weekday service; orders received after that time will be despatched the next day. Please note: UK mainland only, some areas such as the Scottish Highlands may take 48hrs.
If you are not at home we can arrange delivery to a works address or neighbour if you tell us when you order.
Delivery is charged at £15.00 per heater. Orders of more than 4 heaters will be sent on a pallet. Pallet delivery is £64.26 and will be organised with you by telephone prior to despatch. There is no additional charge for programmers and controllers.
We offer a 14-day no quibble guarantee. Just return the heater to us in its original condition and receive a full refund of your money.
Heattend Products Ltd
Trading as Ducasa Direct,
H1 Abbey Farm Commercial Park,
Horsham St. Faith,
Norwich, NR10 3JU