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Orders received before 2pm will be despatched the same day (Mon to Fri).

Standard deliveries are made Monday to Friday so if you order on a Friday, delivery would be on Monday. Order over the weekend and we will despatch on Monday for a Tuesday delivery.

Please see Ordering & Delivery page for our standard delivery costs.

You can have your heater delivered before noon, before 9am or on a Saturday, however there will be an additional charge. Please call us on 01603 897 608 for more details.

Provided you supply a mobile number you will receive a text when your heater has been loaded onto the van for delivery and advising you of a one hour delivery slot. Alternatively, you will receive an email the day before delivery which gives you the option of re-arranging the delivery for a different day.

If you are not at home for any reason when delivery is attempted, the driver will try to leave your heater with a neighbour. If your parcel is left with a neighbour or taken back to the depot, the driver will place a card through you door explaining what to do.

For your convenience we can deliver to your home, designated neighbour or your work address; however we cannot leave your heater without a signature.

Small items such as thermostats and controllers will be sent by Royal Mail signed for service.

Please Note: In some areas such as the Scottish Highlands delivery can take 48hrs. Things occasionally go wrong so we can’t guarantee the time it takes for deliveries but we can guarantee we do our best to ensure they arrive when expected. For deliveries to the islands please contact customer services.

01603 897 608