Storage Heater Replacement: Freebridge Community Housing
When Freebridge Community Housing looked for a replacement to storage heaters, Ducasa recommended heating systems with Avant DGS radiators, Colorado SCR electric towel rails for bathrooms and 2 zone central heating programmers. Following a trial in a 1 bedroom property at Outwell, Freebridge continued to replace heating systems in 51 of their homes over a 6 month period with plans to carry on in the future.
Tenant Mrs Gray moved into her Outwell home in March 2013, and having experienced high heating costs in a previous property, she was delighted to find the bills for her Ducasa heaters and towel rail were at least two thirds less, while her whole house warmed through in just half an hour. The attractive design is a plus.
” They look better and are very easy to work. I am extremely happy with the system – it’s very good. The bathroom radiator works beautifully too and it dries the towels and heats the bathroom as well, and its controller is very similar to the one that operates my radiators. Once you get the hang of it, it’s absolutely lovely. I’ve got lots of control, I can turn the heaters down with the thermostats and it’s totally quiet. My neighbours often pop in and say it’s lovely and warm and that’s after I’ve only had the heating on in the morning for half an hour. They are all envious and want the same heating as I’ve got. “
Mrs Gray – Tenant
Installation summary
2-zone electric system with precise digital radiator thermostats and central heating programmer:
- Avant DGS electric radiator
- Colorado SCR towel rails with 2-hour boost
- 2-zone central heating
control
Client
Andrew Edmonds, Head of Property Services for Freebridge, was not only impressed with the Ducasa heaters but also with the service offered. Following a presentation and a trial in one of the properties, the social housing provider decided to go ahead and specify Ducasa products as an
alternative to storage heaters as they come up for replacement.
“ We had been looking for an alternative electrical heating system which needed to meet several criteria – to have controllable heat, be easy to fit, be able to use the existing heating circuit and would look aesthetically pleasing. The cost of the products and installation were similar to that
of replacing like for like. However, the Ducasa products, in how they work and look, are much more favourable. The radiators have had a warm welcome from tenants not least because now they are able to control the heat in their property. Ducasa UK are passionate about the product
and this shows through in the service they give. “
Andrew Edmonds – Head of Property Services for Freebridge,
Installer
Installation contractors Elecsure gave high ratings to Ducasa UK for the onsite advice and service provided. From the accurate wattage calculations to attendance and help onsite during the first installation to advise on wall fixings and wiring.
” Ducasa’s fast response times enabled next day delivery of the heating products, from the order being placed in the morning to despatch in the afternoon and delivery the next day – an aspect of the company’s service
which was appreciated by Elecsure who rated the order fulfilment process highly in a recent customer satisfaction questionnaire. Elecsure was also pleased with Ducasas site survey and onsite assistance service, the help and information given on product selection and wattages, and delivery of goods, and thought the range of products offered by Ducasa was ‘good’, great value for money and were very easy to install, as well as comparing very well to others in the marketplace. “
-Elecsure
